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Support Services Division
The Support Services Division provides the administration, maintenance, training, and logistics for the Department.

Components of the Support Services Division:

911 Communications Center
911 Communications CenterThe Fredericksburg Police Department operates and maintains a state-of-the-art public safety communications center, appropriately identified as the Fredericksburg Emergency Communications Center. The Center is a consolidated environment that coordinates the response efforts for Police, Fire, and Emergency Medical Services within the City limits, as well as in surrounding areas through mutual aid agreements with neighboring localities. High-quality equipment and personnel allow the Center to maximize the response of public safety personnel and equipment in meeting the needs of the service area.

The Emergency Communications Center is staffed by certified communications personnel and provides 24-hour, toll-free telephone access for emergency or non-emergency requests for service.

Information Network Services
PatrolCar.jpgThe heart of the Department's computer network is the computer-aided dispatch (CAD) system, used to dispatch and record all calls for service, and the records management system (RMS), which stores all criminal and traffic documents generated by the Police Department. This network also interfaces with other local, state, regional and national networks. Through these interfaces, the officer on the street, from his or her patrol car, can do such things as check for outstanding warrants on a person, discover if a vehicle is stolen, view mug shots of past arrests to assist in identifying a suspect, or file his or her report electronically and remotely.

Records Office
The Police Records Office is essential to the administration of official Police business, both for the Department and other authorized criminal justice agencies. It is the main repository of information for criminal incidents. The Records Office is located at Police Headquarters at 2200 Cowan Blvd., and is open Monday through Friday, 8:30 a.m. - 4:30 p.m.

The Records Office is also the primary repository for all reportable motor vehicle accident reports. The Records Office is responsible for classifying and disseminating accident reports to the Virginia Department of Motor Vehicles as appropriate, and maintaining a complete and current traffic accident history file in the Department's data-processing system.

The Records Office is also the first point of contact for citizens and visitors to Police Headquarters who are seeking information, parking and alarm permits, and more. The friendly and competent staff of the Records Office maintain the vital documentation of incident reports and provide valuable assistance to the public.

Training Section
The primary goal of the Training Bureau is to provide the opportunity for all sworn and support personnel of the Police Department to obtain the necessary skills, knowledge and ability to perform their duties in an acceptable and professional manner.

The training manager maintains a working liaison between the Police Department and staff of the Department of Criminal Justice Services (training component) for the Commonwealth, the Director and staff of the Rappahannock Regional Criminal Justice Academy (R.R.C.J.A.) and other training organizations, both public and private.

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