How do I cancel my camp registration and can I get a refund?

Individuals wishing to withdraw and/or requesting a refund must do so by contacting the Fredericksburg Parks, Recreation and Events Department. Individuals must follow up their verbal cancellation request with a written refund request and submit it to Fredericksburg Parks, Recreation and Events Department prior to cancellation deadlines. A 10% administrative fee will be charged on all refund requests for advanced cancellations. Cancellation requests less than two weeks (14 days) before camp start date or during camp will be handled on a case by case basis. There will be no refunds given to those who withdraw after program start date. Refunds will require 4 weeks for processing unless paid by credit card. Credit card refunds will take 5 business days to process.

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1. How do I know what is going on in your department?
2. How do I register for a class or program?
3. Am I considered a resident?
4. Are the deposits on park rentals refundable?
5. How do I go about holding a run, concert or other event in one of the parks?
6. Can I have my event at the city parks catered?
7. Can I have a bounce house at my event?
8. Can I have a live band or DJ?
9. Signage for Walks Guidelines
10. What happens after I register my child for summer camps?
11. Do I need to provide my child’s birth certificate at summer camp registration?
12. Didn’t I already show you my child’s birth certificate last year?
13. How do I cancel my camp registration and can I get a refund?
14. Should my child bring lunch to camp?
15. What about drinking water at your summer camps?
16. What about snacks at your summer camps?
17. Is there anything else my child should bring with them to summer camp?
18. What is your summer camp heat policy?
19. Do you ever cancel summer camp?
20. What if it storms after camp has started?
21. If camp is cancelled, do you make it up?
22. What will happen if my child gets sick at summer camp?
23. What if I need someone else to pick my child up – who should I tell?
24. What happens if my child has a bee sting or bug bite at summer camp?
25. My child is shy, has a fear of spiders, has allergies, has an ADA-qualifying disability – who should I tell?
26. My child has ADD or ADHD, but should not need any special accommodation for summer camps – should I tell someone?
27. Do I already have an account in your online registration system?
28. I have registered for my account but am having trouble logging in?
29. I’ve never registered online before even though I’ve been a customer for years. Help?
30. I’ve never signed up with your department. How do I get an online account?
31. Can I register for summer camps online with my mobile device or tablet?
32. I’m creating a new account to register online so why is it telling me I already have an account?
33. I have created an account but it wouldn’t let me add my child.
34. I'm trying to register online and can’t find the class, activity or sport.
35. Why am I getting an error when trying to pay online for a class?
36. Why is online registration charging me the wrong price or the dates are wrong?
37. Why won’t it let me register my child for a class?