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What are the hours of operation?
We are open Monday through Friday, from 8:00 am to 4:30 pm unless closed in observance of a city holiday.

Social Services

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1. Where is the Fredericksburg Department of Social Services located?
2. What are the hours of operation?
3. Do I contact the Fredericksburg Department of Social Services for issues regarding Child Support?
4. My address is in Fredericksburg. Does that mean I am a city resident?
5. How do I contact my case worker?
6. If I move to Fredericksburg from another Virginia locality, will my benefits transfer?
7. How do I report child abuse or neglect?
8. How do I report adult abuse or neglect?
9. How do I learn more about becoming a foster parent?
10. How can I find out if I am eligible for benefits?
11. Are there any general requirements?
12. How can I get an application for benefits?
13. Where do I return my application?
14. Will I need to provide any sort of documentation?
15. How soon will I know if my application has been approved?
16. My application was denied because I could not provide all of the requested information. Can I re-apply?
17. Who is eligible for SNAP?
18. When do I get my SNAP benefits?
19. How do I get my SNAP benefits with the Virginia EBT card?
20. What is a PIN?
21. What if I forget my PIN?
22. What if I lose or damage my EBT card?
23. What if I don't want to use all of my benefits in one month?
24. What if I plan to move or change my address?
25. Is a resource family the same as a foster family?
26. How long does the certification process take?
27. Can I choose the child I want?
28. After I complete the certification process, how long is the wait before I get a placement?
29. Can a single adult be a resource parent?
30. Can we foster and/or adopt if we are living together without being married?
31. Is there financial assistance for resource families?
32. What about the medical needs of the children?

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