Utility Billing Office

Important Information:

LIHWAP (Low-Income Household Water Assistance Program)

Need assistance paying your past due water bill? Virginia's Low Income Household Water Assistance Program (LIHWAP) may be able to help! Applications are being accepted now to help Virginia residents pay their water and wastewater bills. 

• LIHWAP Website Info (PDF)
• LIHWAP Community Partner Flyer (PDF)
• LIHWAP Flyer Spanish (PDF)

You may be eligible if you:

• have at least one U.S. citizen or eligible legal permanent resident and:
• Have household income below 150% of the federal poverty level,
• Have water or wastewater services that are disconnected or be in danger of being disconnected,
• Be responsible for paying the water bill.

Local departments of social services will not be accepting or processing applications for this program.

To apply for the LIHWAP or for questions about the program visit VirginiaLihwap.com or call 1-888-373-9908.

Services

City of Fredericksburg residents in single-family and duplex households receive drinking water, sewer, and refuse / recycling collection services from the city.

Refuse and recycling are optional services except in high density areas (townhomes) where refuse is required.

Billing for city customers is bi-monthly.

Rates

Service Fees

Water and sewer service fees are based on the size of the water meter serving the property. These fixed charges are billed bi-monthly and are designed to recover fixed operational costs such as meter reading, customer service operations and general administrative overhead.

Water/Sewer Rates

Effective July 2023

• The consumption fee for water service for the City is $0.362 per 100 gallons

• The consumption fee for sanitary sewer service for the City is $0.722 per 100 gallons
• Water/Sewer Charge Worksheet (PDF)

Note: Water meters must be free of obstructions such as cars, landscaping, leaves, or other objects at all times. ONLY City employees are authorized to open meter lids.

Trash Rates

Effective July 2019

• Trash charges will appear on the same bill as water & sewer services.

City curbside trash and recycling collection service is available for most neighborhoods. Collection schedule is based on the neighborhood in which you live. Call Utility Billing Department, 372-1182, to start or stop service.

Recycling Fee

Beginning with the August 27, 2021 billing cycle

The City of Fredericksburg implemented a $3 recycling fee for all customers that reside in eligible areas throughout the City. This recycling fee was adopted by City Council to offset part of the cost of the single-stream curbside recyclables collection program.

For additional information about the recycling fee please read the Recycling Fee Frequently Asked Questions (PDF).

Guidelines on collecting recyclables are available on the Public Works Department webpage.