Parks, Recreation and Public Facilities

Frequently Asked Questions

How do I register?
How do I get an OnLine Account?

Where can I find a map?

Why doesn´t my registration work on the on line system?
What are the office hours?

Where is the office?

What if I´m not a resident of the City?
What if my child is a little young/old according to the class description?
What happens when it rains and my class is outdoors?
What is the refund procedure?

Can I register at the first class?

What should I bring to the first class?

Why can´t I register for trips or get event tickets on-line?

How do I register?

You can register by fax, in person, by mail or online. We do not accept telephone registration. 

How do I get an OnLine Account?
Click on the activity into which you would like to enroll, or any other open activity and fill out the information requested for first time users and submit it. Be sure to give us both your home and work phone numbers, especially if you have children.It makes it easier for us to keep you informed about class changes, cancellations and any problems that might arise. Remember that when you apply for an account, we can only respond during business hours. While we will try to expedite your request, if you apply over a weekend, it will probably not be approved until Monday morning. View programs and apply for an account.
    

Where can I find a map?
We currently have maps online.    

Why doesn´t my registration work on the on line system?
There are several reasons why your efforts to register on our on line system will not work:

The class is not open for registration at this time. Some classes require special registration data and therefore cannot be accessed in the on line system. (i.e. football requires a weigh-in, etc).

What are the office hours?

Beginning May 1, the Dorothy Hart Community Center is open from 8:30 a.m.-9:30 p.m. Monday through Thursday and on Fridays from 8:30 a.m. - 4:30 p.m. 
 
Registration is accepted during the following hours: 9:00 a.m. - 9:00 p.m. Monday through Thursday and on Fridays 9:00 a.m. to 4:00 p.m..

We are closed on Saturdays and Sundays, and all major holidays.
 
The phone number is (540) 372-1086.

Where is the office?
The Dorothy Hart Community Center is located at 408 Canal Street in downtown Fredericksburg. Parking is available behind our building, with entrances on Charles Street. For directions and a map showing our office location.

What if I´m not a resident of the City?

Non-residents are welcome to sign up for any and all classes.  

What if my child is a little young/old according to the class description?
You must select a class that is within the proper age range of your child. We offer an Age Waiver option for youth sports only whereby a child may be considered, for placement purposes, a year older than they actually are. No Age Waivers will be accepted online. All requests for Age Waiver must be made in person at the time of registration.

Example: A 7 yr old who is the proper age for Novice Soccer, ages 6-7, may be considered as an 8 yr old and placed into Rookie Soccer, ages 8-9, at the parent´s request. This is accomplished by filling out an Age Waiver Request form and turning it in, in person, along with the registration. No Age Waivers will be accepted online.

What happens when it rains and my class is outdoors?
In case of inclement weather, call our Cancellation Line (dial 372-1086, press 2 then press 1). Sign up for Fredericksburg Alert at www.fredericksburgalert.com to get cancellations sent directly to your phone or email.

Also, listen to B101.5 / WFVA and 93.3 / WFLS for announcements that will be made throughout the day. We will schedule make-ups for class cancellations due to inclement weather.

Programs are cancelled whenever CITY SCHOOLS are closed because of inclement weather. All programs held at city schools are cancelled when there is a CITY school holiday.

What is the refund procedure?
In order to request a refund, you must notify the Department by phone, by fax, by mail, or by E-mail according to our policy (see Refund Policy). Those paying by credit card will have their account credited and those who paid by check or cash will receive a refund by mail unless they choose to maintain a credit in our system to apply to a future registration. All refunds require approximately four weeks for a check to be mailed to you.

Can I register at the first class?
No, all registration forms and payment must be received prior to the first class meeting. If you are not pre-registered it is up to the instructor whether you can be admitted to the class. 
   

What should I bring to the first class?
If there is a supply list for the class, you will bring those items. Also, please remember to dress appropriately for your class location (inside, outside, day, night, etc.)
   

Why can´t I register for trips or get event tickets on-line?
At this time we accept only in-person or mail-in registrations for all of our bus trips and overnight trips. Tickets for our special events (i.e. children´s performances) are not available on-line. Obtain your tickets in our office at the Dorothy Hart Community Center. 

Parks, Recreation and Public Facilities
(540)372-1086