Social Services

How to Apply for Benefits

AVOID THE LINE – APPLY ONLINE! CommonHelp is Coming!!

Did you know that you can now apply for benefits and check the status of your benefits online?  CommonHelp is a new service that allows you to do just that!  Please visit the CommonHelp website for more information and step by step instructions at https://commonhelp.virginia.gov/access! 

How can I find out if I am eligible for benefits?
We encourage all Fredericksburg City residents, in need of services, to apply for benefits.  Only a trained eligibility worker can determine if you are eligible for benefits.

Are there any general requirements?
Yes, in order to apply you must meet the following basic criteria:
- You must live in Virginia.
- You must be a United States Citizen or meet certain requirements if you are an immigrant.
- You must apply at the agency serving the city or county in which you live.
- You must meet the specific requirements of each program for which you are applying.

How can I get an application for benefits? 
An application for benefits can be obtained at our office in the Bass-Ellison building or you may call us at (540) 372-1032 and request that an application be mailed to you.  Click HERE to access CommonHelp and to apply for benefits online.

Where do I return my application? 
You may return the application by mail, in person, online, or fax.  Our business hours are Monday through Friday, 8:15 a.m. to 4:30 p.m., unless closed in observance of a City holiday.

Fredericksburg Department of Social Services
608 Jackson St., Suite 100
Fredericksburg, Virginia 22401
(540) 372-1032                                                                                                            
(540) 372-1157 (fax)

Will I need to provide any sort of documentation?
Yes, Federal, State, and local policies require that certain verifications are provided before your application can be processed. Your eligibility worker will advise you as to what specific information will be needed to process your application.

How soon will I know if my application has been approved?
With some exceptions, a decision must be made within:
- 45 days of application for medical assistance.
- 30 days of application for food stamps and financial assistance (seven days if the household qualifies for expedited services).

My application was denied because I could not provide all of the requested information. Can I re-apply?
Yes, you may re-apply at any time.