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Support Services Division
The Support Services Division provides the administration, maintenance, training, and logistics for the department.
The police department operates and maintains a modern state-of-the-art public safety communications system, appropriately identified as the "Fredericksburg Emergency Communications Center." The communications center is a consolidated environment that coordinates the response efforts for Police, Fire, and Emergency Medical Services within the city limits, as well as to areas surrounding the city through mutual aid agreement. High quality equipment and personnel serve to enhance the ability of the center to maximize the response of public safety personnel and equipment in meeting the needs of the service area.
The Emergency Communications Center is staffed by certified communications personnel and provides twenty-four (24) hour, toll-free telephone access for emergency or non-emergency citizen request for service.
Information Network Services
The heart of the Department's computer network consists of CAD (Computer Aided Dispatch) which is used to dispatch and record all calls for service and the RMS (Records Management System) where all criminal and traffic documents generated by the Police Department are stored. This network also interfaces with other networks on a local, regional, state, and national level. Through these interfaces, the officer on the street, from his/her patrol car, can do such things as check for outstanding warrants on a person, find if a vehicle is stolen, view mug-shots of past arrests to assist in identifying a suspect, or file his/her report electronically and remotely. Many dissimilar software programs must be made to work well together. Information Network Services is responsible to see that the Department's network and all the related interfaces work properly.
The Police Records Bureau is essential to the administration of official police business both for the department and other authorized criminal justice agencies which require its services. It is the main repository of information for criminal incidents.
The Records Bureau is also the primary repository for all reportable motor vehicle accident reports. The Records Bureau is responsible for classifying and disseminating accident reports to the Virginia Department of Motor Vehicles as appropriate, and maintaining a complete and current traffic accident history file in the department's data processing system.
The Records Bureau is also the first point of contact for citizens and visitors to Police Headquarters who are seeking information, parking and alarm permits, and more. The friendly and competent staff of the Records Bureau maintain the vital documentation of incident reports and provide valuable assistance to the public.
The primary goal of the Police Department Training Bureau is to provide the opportunity for all sworn and support personnel of the police department to obtain the necessary skill, knowledge, and ability, to perform their duties in an acceptable and professional manner.
The Training Manager maintains a working liaison between the police department and staff of the Department of Criminal Justice Services (training component) for the Commonwealth, the Director and staff of the Rappahannock Regional Criminal Justice Academy (R.R.C.J.A.) and other training organizations, both public and private.
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